Return, Exchange & Refund Policy
At Nyraa Pearls, every piece is carefully checked and packaged before shipping. Because our jewellery is delicate and may be specially selected for each order, we do not accept returns or exchanges for change of mind, incorrect choice, or simply because the customer no longer wants the item.
Damaged or Defective Items
If your jewellery arrives damaged or defective, please contact us within 48 hours of receiving your order. To help us assess the issue, please provide:
Your order number.
Clear photos and/or videos showing the damage.
Photos of the packaging, if applicable.
A brief description of the problem.
Please do not wear, alter, repair, or attempt to fix the jewellery before contacting us.
After reviewing the issue, we may offer an exchange for the same or an equivalent item, subject to availability; or a refund if a suitable replacement is unavailable or otherwise approved by us.
Important
Damage caused by wear, accidents, misuse, improper care, chemicals, perfumes, cosmetics, water, or alterations is not covered. Natural variations in pearls and gemstones, including differences in colour, shape, texture, or inclusions, are not considered damage or defects.
Items must be returned in their original condition and packaging if we request a return.
Return shipping arrangements for confirmed damaged or defective items will be discussed with the customer before the item is sent back. Refunds, where approved, will generally be made to the original payment method. We reserve the right to assess each damage claim before approving an exchange or refund.
